Best Buy

I bought a laptop on sale for $499. A kid bit the screen and broke it. (I didn't buy the extra insurance) but they wanted the full price of the laptop $765.00 to fix the screen. The kid that helped me gave me great service and was very knowledgeable when I bought the laptop. I will never make a big purchase from them again. And they charged me $35 to tell me they wanted more than I paid for the laptop to fix it. I was told it could be$300 and I was ok with that but... Are you kidding me!!

Absolutely disappointing headphones are not even the same model that’s on the box none of the features listed on the box or even available with this model of headphones. I live 90 miles from the nearest Best Buy drove out there thinking I would get something decent. Probably not shopping at Best Buy any more. One other thing I have been charging for hours and they say low battery no charging cord with it not worth my time or aggravation to re-drive 90 miles to return them. My only hope is that someone at Best Buy sees this and offers me a complete refund without having to drive there.

Dec 1st 2023, store is tucked away on the backside of the mall, which seems like it is under some fairly heavy construction, that said, the store itself is really nice, bright, tons of merchandise, I could spend so much money in there it's dangerous. From the inside you would never guess that it shared any of the other parts of the mall under reconstruction. Staff was insightful, polite, and honestly just fun to make small talk with. 5/5 do recommend.

Been here a few times and always get great service. Employees are eager to assist! In there last week & Javier was great. He was not able to help me but he gave it his all.

We ordered a dryer, opted for curbside. They said no more than 10 minutes to bring it out. Waited 20 before we decided to go in and check. 3 employees standing right by front desk having a casual conversation. Continued to ignore us, and continued talking, finally one walks away and a guy greets us. He said " oh ya, we got the order, we're just super swamped in here". Store was basically empty. Oh and the best part... While we're waiting, one of their guys in a GeekSquad van rolls up beside us, has some kind of freak out in the van on his phone, sits there, smokes a cigarette in the van. Just seems pretty poorly managed to me.